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Get in touch with Design Plus Hotels

Thank you for your interest in Design Plus Hotels. For more information, please contact us. Whether you’re seeking a beach hotel or a hotel in the heart of the city close to the beach for your next vacation in Spain or Turkey or you want to learn more about who we are and what we do, we look forward to speaking with you.

Design Plus Seya Beach Hotel

Alaçatı Mahallesi, Çark Plajı Mevkii 18010 No:1 Çeşme , 35930 Alacati (Turkey)

Design Plus Bex Hotel

Calle León & Castillo nº 330, 35007 Las Palmas de Gran Canaria, Canary Islands, Spain

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FAQ

How Do I Request an Early Check-In/Late Check-Out?

Since hotel policies regarding early check-in (generally before 2:00 pm) or late checkout (generally after 12:00 pm) vary by location and by hotel, please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found on your confirmation email or on the hotel information page.

How do I get more info about the room or property's facilities?

You can find the room and property facilities in your booking confirmation.

What is the minimum age to check-in?

Children under 18 are not permitted to stay in the accommodation unless accompanied by a parent or guardian. All under 18’s are included in the occupancy level for your apartment save for infants under the age of 2 years old.

Will I be charged for extra guests occupying my room?

Hotel room rates vary by date and by the number of adults occupying a single room. To accommodate more guests, you need to change your reservation. You will be notified of any additional charges prior to confirming your updated reservation.

How do I know that my reservation is confirmed?

After completing and sending us your order form, you will get an automatic receipt e-mail containing your order number. Within 30 minutes, you will receive Accommodation confirmation. The Accommodation confirmation serves you as a voucher so please do not forget to print it out and take it with you as it contains all the vital details (address of your hotel, contact phone numbers and other instructions). In case that you requested in your order form any special requests – ie. extra bed, non smoking room, parking etc, please always double check with the hotel directly that they noted your request and are able to arrange it for you.

Why do you require my credit card details for bookings?

Your credit card details are required by hotels in most cases as a guarantee for your reservation in case of late cancellation or “no-show”. The hotels have a right to preauthorize your credit card so please make sure that your credit card is valid. Also please note, that if you book a Non refundable room, this type of room has special conditions and your credit card will be charged in advance. Please, always double check the payment and cancellation policy of the room you are interested in before you proceed with the reservation.

Can I make changes to my booking?

Please click on the link provided in the accommodation confirmation and modify your reservation.

How do I cancel my booking?

Please click on the link provided in the accommodation confirmation and cancel your reservation.

What cancellation conditions do you have? When at latest can I change the booking without being charged any fee?

Each room has its own cancellation policy and for this information always check the room conditions. Generally, your reservation can be canceled or changed few days before your arrival. However, there are some exceptions - for example „Non Refundable“ or „Special conditions“ rooms. You can check the room policy if you click on the room type.

My credit card has been charged by the hotel though I changed/cancelled my reservation in time. How can I get a refund?

Please, contact the hotel directly – all the cancellation fees are debited directly by hotels and only they can refund you any amount.